Frequently Asked Questions
Account & Login
What information do I need to create an account?
You need to fill in the following details on the Register screen:
- Company Name (required)
- Company Type — select from the dropdown (required)
- Your Name (required)
- Mobile Number — 10 digits, used for login and OTP (required)
- Password (required)
- Confirm Password (required)
- Address (required)
What happens after I submit the registration form?
An OTP is sent to your mobile number. Enter the 6-digit OTP on the verification screen to activate your account. After successful verification you will be logged in automatically.
What do I enter to log in?
The login screen asks for your Mobile Number (the one you registered with) and your Password. There is also an Omit Next Time checkbox — when enabled, the app saves your credentials and pre-fills them the next time you open the login screen.
I did not receive the OTP. What should I do?
Wait 30 seconds, then tap Resend OTP on the verification screen. Make sure the mobile number you entered is correct and that your phone has network coverage.
How do I reset my password?
Tap Forgot Password? on the login screen. The reset flow has three steps:
- Enter your registered Mobile Number and tap Send OTP.
- Enter the 6-digit OTP received on your phone.
- Enter your New Password and Confirm Password, then tap Submit.
How do I log out?
Go to the Menu tab (last icon in the bottom navigation bar) and tap Logout. Confirm the action in the dialog that appears.
On first launch the app shows a language selection. What is that?
The first time you open the app, a language selector appears so you can choose your preferred language. After you pick one it will not appear again unless you change the language from the login screen.
Customers
What details can I add when creating a customer?
The Add Customer form collects:
- Avatar — choose a profile picture from the grid (required)
- Name (required)
- Mobile Number — 10 digits (optional)
- Address (optional)
- Landmark (optional)
How do I search or filter customers?
On the Customer List screen, type in the search bar to filter by name or mobile number in real time. Tap the filter icon to further narrow the list by balance status:
- All — show every customer
- Receivable — customer owes you money
- Payable — you owe the customer
- Settled — balance is zero
How do I edit a customer's details?
Open the customer's ledger screen and tap the Edit button (pencil icon) on the customer info card at the top. Update the fields you want to change and tap Update.
How do I delete a customer?
Go to the Customer List screen and swipe the customer card to the left. A delete action will slide in from the right side. Note: only customers with a Settled balance (zero outstanding amount) can be deleted — if the customer still has an outstanding balance the deletion will be blocked. Settle all entries first, then delete. A confirmation dialog appears before the customer is permanently removed.
What do the three action buttons on the customer card do?
Inside the customer's ledger screen, the info card at the top has three icon buttons:
- Edit (pencil) — opens the edit form to update customer details.
- Call (phone) — dials the customer's mobile number directly. Visible only if a mobile number is saved.
- Message (chat bubble) — opens a share sheet to send a payment reminder. Available only when the customer has a receivable balance and a mobile number.
What does the balance shown on the customer mean?
The balance is the total outstanding amount for that customer — calculated as total sale amount minus total payments received. The colour indicates the status:
- Receivable — customer owes you money (amount is positive).
- Payable — you owe the customer (advance/excess payment).
- Settled — no outstanding amount.
Sales Entries
How do I record a sale for a customer?
Go to the Inventory tab (second icon in the bottom navigation). Fill in the form — Date, Customer, Product, Quantity, Price (auto-filled from the product but editable), and an optional Received Amount if the customer paid at the time of sale. The Total Amount (Quantity × Price) is calculated automatically. Tap Save to record the entry. You can also reach this form from a customer's ledger screen by tapping the Inventory button in the bottom action bar — the customer will be pre-selected.
How do I edit a sale entry?
Open the customer's ledger screen and tap the sale entry card. In the dialog that appears, tap Edit. This takes you to the Inventory screen with the entry pre-filled. Change the date, quantity, price, or received amount as needed and tap Edit to save.
How do I filter ledger entries by month?
On the customer's ledger screen, tap the month/year card at the top (next to the balance card). A month picker will open — select the month and year. The entry list will reload to show only that period.
What if the product is out of stock?
If the selected product has stock management enabled, the app checks available stock before saving. If the quantity you entered exceeds the available stock, a message shows the current available quantity and the entry is blocked until you reduce the quantity or restock the product.
Payments
How do I record a payment received from a customer?
Open the customer's ledger screen and tap the Payment button in the bottom action bar. A dialog opens where you enter a short note/remark and the Payment Amount. Tap Save — the customer's outstanding balance is updated immediately.
How do I edit or delete a payment entry?
On the customer's ledger screen, find the payment entry in the list. Tap it to open the entry details dialog, then use the Edit or Delete option. The customer's balance will recalculate after the change.
Can I record a partial payment at the time of a sale?
Yes. When adding a sale entry in the Inventory tab, fill in the Received Amount field with whatever amount the customer paid at that moment. The remaining balance (Total Amount minus Received Amount) will show as outstanding on the customer's ledger.
Products
What details do I fill in when adding a product?
The Add Product form has these fields:
- Product Image — pick from camera or gallery (optional)
- Product Name (required)
- Price — price per unit in ₹ (required)
- Stock — opening stock quantity (optional)
- Manage Stock — toggle whether the app should track and limit stock for this product (optional)
How do I edit or delete a product?
On the Product List screen, tap the product you want to change. This opens the Edit Product screen with the current values pre-filled. Update the fields and tap Update. To delete the product, tap the Delete button shown in the action bar. A confirmation dialog appears before the product is permanently deleted.
What does “Manage Stock” mean for a product?
When Manage Stock is enabled, the app tracks the available quantity for that product. Each sale entry deducts from the stock and the app will not allow a sale quantity that exceeds what is in stock. When disabled, the app does not track or check stock for that product.
Reports
How do I generate a sales report?
Go to Menu → Sales Report. Select a Start Date, End Date, and Customer from the dropdowns — the report loads automatically once all three are set. The date range cannot exceed 1 month.
Can I download the report as a PDF?
PDF download is available only on subscription plans that include this feature. If your plan supports it, a Download button appears on the report screen after the data loads. Tap it to save the PDF to your device and open it.
Why does the report show no data?
The report requires a customer to be selected. If you have not chosen a customer, the report area will show a prompt to select one. Once a valid customer and date range are set, the data loads automatically.
Subscription & Plans
Is there a free trial?
Yes. New accounts start with a free trial. The trial duration and the number of customers you can add during the trial are shown on the Subscription screen after you sign up.
How do I view or upgrade my subscription plan?
Go to Menu → Subscription. The screen shows your current plan and available upgrade options. Tap the plan you want and follow the payment flow through the Google Play Store or Apple App Store.
What happens if I reach the customer limit on my plan?
When you try to add a new customer after reaching your plan's limit, the app shows a message indicating the limit has been reached and prompts you to upgrade. Customers already added remain accessible; you just cannot add more until you upgrade.
Are ads shown in the app?
Banner ads may appear on certain screens depending on your subscription plan. Paid plans that include ad removal will not show ads.
Language
Which languages does the app support?
The app supports 10 languages: English, தமிழ் (Tamil), हिंदी (Hindi), বাংলা (Bengali), मराठी (Marathi), తెలుగు (Telugu), ગુજરાતી (Gujarati), ಕನ್ನಡ (Kannada), മലയാളം (Malayalam), and ਪੰਜਾਬੀ (Punjabi).
How do I select a language when I first open the app?
The very first time you open the app, a language selection popup appears automatically before the login screen. Tap the language you prefer and the entire app switches to that language immediately.
How do I change the language after I have already set one?
You can change the language from two places:
- Login screen — tap the language button at the top (shows the current language name). The language grid appears; tap the one you want.
- Menu tab → Language — after logging in, go to the Menu tab and tap Language. The same language grid appears; tap to switch instantly.